EAM Support

We provide world-class comprehensive support services to our clients across the globe in both onshore and offshore models. We provide professional and complete solutions in line with industry-standard frameworks to manage and support your IT requirements per best EAM practices.

Maximo is a fully integrated platform that uses advanced analytic tools and IoT data to improve operational availability and reduce risk. At ZPro, we implement the tools enabling you to operate high-value physical assets with visibility and control across the enterprise to optimize performance, extend asset life cycles, and reduce operational downtime and costs. With multiple deployment models, you can maintain all asset types no matter where they reside, set up new assets quickly, and upgrade enterprise asset management (EAM) software automatically for constant uptime, reduced costs, and minimized risk.

Compliance and Best Practices

ZPro provides the ability to comply with regulations and best practices and understands how to implement best practices to support your ongoing needs:

Infrastructure Support

We provide world-class comprehensive support services to our clients across the globe in both onshore and offshore models. We provide professional and complete solutions in line with industry-standard frameworks to manage your IT requirements. Working in tandem with the company’s information technology goals and evaluating infrastructure requirements, including hardware and software to enhance the company’s process efficiency resulting in optimum service delivery, is the main contribution of ZPro Solutions’ IT Infrastructure services. We combine extensive real-time domain knowledge supported by stringent quality control processes to deliver business technology solutions across various technological stacks.

We provide the following services:

  • We offer integrated, policy-driven network security management to improve efficiency and cut costs.
  • Firewall, Unified threat management
  • Security event & compliance management
  • IT consultancy to migrate services on cloud computing including MS Exchange, Communication Server, and Office 365.
  • Cloud services offerings – Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS).
  • Virtual Server & Storage, Online Backup, Disaster Recovery, Archival-as-a-Service, and Email-as-a-Service.

We take the responsibility for monitoring, managing and/or problem resolution remotely for selected IT systems and functions as listed.

  • Onshore and offshore IT infrastructure management
  • Desktop Support Management
  • Server Support management
  • Network Support Management
  • DBA SERVICES – MSSQL, MySQL, Oracle, DB2

Monitoring and managing Data-Center operations. Data Center services complement the existing IT Services portfolio and are designed to provide end-to-end Data Center lifecycle management services to enterprise customers.

  • Mail management
  • Server management
  • Application layer management
  • Network management
  • Back-up management
  • Security management

Mobile Support

Our recommended mobile products are designed to integrate closely with your EAM solutions. Our consultants will work closely with you to select the technology which best suits your needs and budget. As well as the application selection, we can advise you on additional considerations such as the platform of choice, selection and support of devices, and device management.

For RFID/Barcode or legacy solutions – If you have a preferred mobile product, we can integrate that solution with Maximo for you, making the most of any existing technology investment you have made.

ZPro Support Offerings

The ZPro Solutions team can help identify the gaps in your business and functional processes. We specialize in Gap Analysis and Assessments to ensure that you are getting the return on your investment for both your Assets and Implementation.

ZPro Solutions is positioned to help troubleshoot your Maximo issues and get you back up and running more quickly. Our dedicated Support Team leverages our entire consulting team’s experience, which averages several decades of implementation experience across multiple industries and product versions. Technical Support is among our strengths; all clients’ needs would be satisfied by certified and experienced technical engineers.