EAM Support

We provide world-class comprehensive support services to our clients across the globe in both onshore and offshore models. We provide professional and comprehensive solutions in line with industry-standard frameworks to manage and support your IT requirements per best EAM practices. 

Maximo is a fully integrated platform that uses advanced analytic tools and IoT data to improve operational availability and reduce risk. At ZPro we implement the tools enabling you to operate high-value physical assets with visibility and control across the enterprise to optimize performance, extend asset life cycles, and reduce operational downtime and costs. With multiple deployment models, you can maintain all asset types no matter where they reside, set up new assets quickly and upgrade enterprise asset management (EAM) software automatically for nonstop uptime, reduced costs, and minimized risk.

Support

ZPro provides the ability to comply with regulations and best practices and understands how to implement Best Practices.

  • Industry Solution for Transportation
  • 21 CFR Part 11 (Auditing and eSIG)
  • Corrective and Preventive Action
  • ISO Guidelines
  • Reliability-Centered Maintenance
  • Lean Manufacturing
  • Validation support with Compliance Assistance Documentation
  • Maintenance Improvement Programs
  • Regulatory Compliance and Reporting
  • AWS hosting in a Fedramp environment

Consulting

  • Requirement Analysis
  • Enterprise Road Map
  • Assessment & Strategy
  • Project Management

Data Management

  • Data Collection
  • Data Integration
  • Database Development
  • Data Analysis and Modeling
  • Data Query
  • Enterprise solutions

Analytics

  • Statistical Analysis
  • Mappinp & Visualizations
  • Reporting

Infrastructure Support

We provide world-class comprehensive support services to our clients across the globe in both onshore and offshore models. We provide professional and comprehensive solutions in line with industry-standard frameworks to manage your IT requirements. Working in tandem with the company’s information technology goals and evaluating infrastructure requirements including both hardware and software to enhance the company’s process efficiency resulting in optimum service delivery, is the main contribution of ZPro Solutions’ IT Infrastructure services. We combine extensive real-time domain knowledge supported by stringent quality control processes to deliver business technology solutions across various technological stacks. We provide the following services.

Infrastructure Support Areas

VPN & Security Support

  • We offer integrated, policy-driven network security management to improve efficiency and cut costs
  • Firewall, Unified threat management.
  • Security event & compliance management.

Cloud Support

  • IT consultancy to migrate services on cloud computing including MS Exchange, Communication Server and Office 365.
  • Cloud services offerings – Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS).
  • Virtual Server & Storage, Online Backup, Disaster Recovery, Archival-as-a-Service, and Email-as-a-Service.

Remote Infrastructure Management

We take the responsibility for monitoring, managing and/or problem resolution remotely for selected IT systems and functions as listed.

  • Onshore and offshore IT infrastructure management
  • Desktop Support Management
  • Server Support management
  • Network Support Management
  • DBA SERVICES – MSSQL, MySQL, Oracle, DB2

Data Center Support

Monitoring and managing Data-Center operations. Data Center services complement the existing IT Services portfolio and are designed to provide end-to-end Data Center lifecycle management services to enterprise customers.

  • Mail management
  • Server management
  • Application layer management
  • Network management
  • Back-up management
  • Security management

GIS Support

We can help you implement and support a variety of scenarios for Maximo and GIS integrations that will allow you to access assets in real-time, whether they’re moving or stationary. This will enable you to gain full visibility of your operations to improve service, safety, and reliability.

  • Restructure ArcGIS Portal Services
  • Provide service recommendations for portal based on data
  • Develop Python scripts to map portal services
  • Create Georeferencing of maps
  • Create of mosaic models
  • Deploy Mosaic models in ArcGIS Portal

Mobile Support

Our range of recommended mobile products is designed to closely integrate with your Maximo. Our consultants will work closely with you to select the technology which best suits your needs and budget. As well as the application selection, we can advise you on additional considerations such as the platform of choice, selection, and support of devices, device management, and RFID/Barcode options. If you have a preferred mobile product we can integrate that with Maximo for you, thereby making the most of any existing technology investment you have made.

EAM Functional Support

ZPro Solutions team has a combined knowledge of more than 200 years and can help identify the gaps in your business and functional processes. We specialize in Gap Analysis and Assessments to ensure that you are getting the return on your investment for both your Assets and Implementation.

EAM Technical Support

ZPro Solutions is rightly positioned to help troubleshoot your Maximo issues and get you back up and running more quickly. Our dedicated Support Team leverages the experience of our entire consulting team, which averages several decades of implementation experience across multiple industries and product versions. Technical Support is among our strengths, all clients’ needs would be satisfied by certified and experienced technical engineers.

Go-live Support for end-user after system implementation.

Post Support (on-going) during operation to ensure the system maintains required functionality within the client’s specifications in a post-production environment.

 

Upgrades

IBM has already withdrawn support for earlier versions of Maximo up to 7.5. All Maximo customers who are currently up-to-date on IBM Subscription and Support are entitled to upgrade to the latest release, V7.6, which includes many product enhancements and a vast range of add-ons and industry solutions, such as Maximo Scheduler, Health, Safety, and Environment add-ons, and newly enhanced Industry Solutions.

Our certified IBM Maximo consultants have an unparalleled track record of success in upgrading even the most complex legacy Maximo deployments. Rely on our experience and expertise when planning your next Maximo upgrade. We follow a highly systematic approach to help you plan the entire project from end-to-end, and we can undertake as little or as much as you require, in partnership with your in-house specialists.